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Nov. 12th, 2008

Customer Pwnage

This was a post I posted in the callcenter community, just thought I'd post it here because this customer was unbelievable.

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I haven't posted here for a wee while but I just had a customer on the phone that I'd like to share with you.

I work for a well known telecommunications company in the UK who provides Broadband, landline, television and mobile phones.

I had a customer who was very irate and demanded a refund as her television wasn't working, I checked the bills and she hasn't been charged for this service, only her landline was on that bill. Customer was adamant that she was entitled to a refund as she has paid £36.58. I assured her that this charge wasn't for her television and she isn't entitled to a refund. I placed the customer on hold to arrange collection of her equipment and checked her Broadband account out of curiousty. Lo and behold, the charge was for that bill. I went to explain to customer but she was having none of it, her voice was getting louder and louder, higher and higher while I was sitting talking calmer and lowering my voice a bit hoping to calm her down.

She still believes she is entitled for a refund and has threated to take the company I work for to Watchdog. She previously mentioned this when I asked her who the advisor was that she spoke to last and possibly what date she called when she played the "one of your colleagues said I can have a refund" card. I quote from the note " no [television] charges on account so nothing to refund cust is aware"

She finally realised I wasnt going to cave in after 20 minutes and hung up. I left a note to the effect of "no refund as amount paid is for Broadband bill"

Have you had any instances of customer pwnage when they try to use anger and intimadation to get there way and they don't as you have concreate evidence they are lying?

May. 24th, 2008

Glorification of Drug Abuse In Movies:: A Sid and Nancy Outlook

After watching Sid and Nancy last night it got me thinking, there seems to be a lot of glorification about drug addiction in films and this movie is the perfect example.

As John Lydon described this film as "mere fantasy... the Peter Pan version." I can't help but think this is completely true. The story and situation has been romanticised and is a world away from the truth.

Even though the event did happen some 30 years ago, the movie didn't put across the true horrors of drug addiction. I understand this is for viewing purposes as the film has to be entertaining as well as realistic. The point I'm trying to make is that the film not a real representation of the truth and it may give people a false pretense about drug addiction.

Don't get me wrong, I love the film, the actors are great - however the ending gets on my nerves.



I do love that they are really happy to see each other and are obviously in love. This, yet again, this is a misconception of their relationship. I'm not doubting that they loved each other but heroin addiction blurs all perceptions of love. The "taxi to heaven" symbolisation really annoys me as it depicts that everything will be alright in the end. The ending suggests that drug addiction is acceptable and when they die they will meet up with thier loved ones and live "happily ever after" like a real-life fairy tale.

That is what this film essentially is, a fairy tale.

Mar. 17th, 2008

Welcome

Welcome to my new Journal. My Previous UserName was

campkillgemma

 

 I had this account for 4 years however I decided to change my username to symbolise a change in my life and for the better, I would like to forget the past thus creating a new journal.

As always::

This Journal Is FRIENDS ONLY  
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